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FAQ


Delivery Related Questions -

1. What are your delivery procedures during the pandemic (Covid-19/Coronavirus) outbreak?

We have adopted a no-contact policy to keep you, the delivery agent and our team safe. And we do this by –

  • Not collecting signatures after delivery,
  • Maintain some distance while delivering the order,
  • Sanitizing all the products before and after the delivery,
  • Wearing face masks and gloves whenever possible,
  • Practising social distancing everywhere.               

 

2. What are your delivery timings?

We deliver between1 PM- 5 PM to business addresses and 1 PM- 6 PM in Residential areas. Couriers pick up at 11am and 2pm, so the sooner you have your order in, the sooner it is likely to reach its destination! We cannot guarantee specific delivery times.

 

3. Do you offer same-day delivery?

Yes, we offer same-day delivery service on orders placed before 1 PM from Monday to Friday and 9 AM for Saturday.

 

4. Do you deliver on Sundays’?

As of now, we do not deliver on Sundays. Our services are limited to delivering orders from Monday to Saturday, except on the 2nd Sunday of May, which happens to be Mother’s Day.

 

5. How can I be sure that my order has been delivered on time?

To get your order delivered on time, make sure that you provide the correct information while placing your order. Recheck the name, address, landmark and contact information you have entered.

Also, fill the ‘Special delivery information’ option while checking out and write down whatever you think is important for us to know like, entrance, pets, restrictions, ward number, room number, etc., to make the delivery smooth and efficient.

 

6. Do you deliver orders at a specific time/place/date?

Though we try to accommodate as many requests as possible, we cannot guarantee an exact time delivery. Multiple factors come into play while we dispatch the order from our end. However, we can surely try to deliver your order in and around the time you mention.

Specific place - Yes, we deliver orders all over Melbourne without any glitches. However, the delivery time depends on the kind of location.

Specific Date – Except Sundays, place your order for any day or date and get your token of happiness delivered in no time.

 

7. What do you do when a recipient is not available during the time of delivery?

We either place the order in a safe place with a contacting card or contact the alternative phone number/address (if given in the order details). If both the options do not work, we bring the order back to the store and deliver it the next day (extra charges will apply).

 

8. Do you deliver outside Melbourne?

Not as of now. We have constrained our services to Melbourne only to offer on-time delivery every day.

 

9. What if I want to change the delivery address?

Changing the address is not a problem if the order hasn’t been delivered to our courier partner. But if you are requesting the change of address after that, then your order will be delivered the next day with extra delivery charges.

 

10. Can you deliver at a specific time to a funeral?

We cannot assure you about the delivery time but yes, we try our best to fulfil as many time requirements as possible.

 

11. What areas do you deliver to? 

We deliver all over Melbourne, including the suburb areas. Visit our delivery suburb page to know the exact locations.

 

12. How are shipping and delivery charges determined? 

The shipping and delivery charges depend on the suburb/area in Melbourne.

 

13. Will you contact the recipient before delivery?

Due to a large number of orders, it is not possible to call each recipient before delivery. But when recipient is not at home then will contact him/her.

 

14. What if I have special delivery needs?

You can contact us via phone or email to convey your needs. But we advise you to contact us as soon as you place your order to ease out the delivery process.

 

15. My delivery suburb isn't listed, what can I do?

If your suburb is not listed, then please contact via phone or email. Will check and try to do delivery if it’s possible for us.

 

16. Can you deliver to hospital?

We can deliver to hospitals as long as they're accepting deliveries. Please first contact to the hospital before placing your order as we cannot take responsibility if the hospital doesn't accept the delivery and fees will apply to organize a new delivery. 

 

Order Related Questions -

1. Can I make changes to my order?

If your order hasn’t been customized or taken by our courier partner, you can have the option of making changes. Contact us via email or phone number as soon as possible to include any changes.

In case of a bouquet change, we advise you to order a higher-priced bouquet/vase arrangement than the previous one because we do not refund any amount once an order is placed.

 

2. Do you offer flowers of every kind?

Yes, we do. We try to create the best possible bouquet/vase flowers arrangement for every client. Hence, we offer varieties of flowers in the same/different colours. However, the availability depends on the season and the quality of the flowers coming from the farm.

 

3. What days and hours are you open?

We are open Monday to Friday from 8 AM - 1 PM and on Saturday, we work from 8 AM – 11 AM. However, our services remain closed on Sunday except on Mother’s Day, which is on the 2nd Sunday of May.

 

4. Is there an offer code or coupon code I can use for online purchases?

Yes, we offer coupons but with some unusual deals and release it via newsletters with some exceptional offer; you can subscribe to get your exciting coupon design especially for you.

 

5. Is in-store pick up available for orders purchased online?

No, we do not provide in-store pick up because our team works in an online mode.

 

6. Is the arrangement in the photo exactly what will be delivered?

Photos shown on the website are for reference purposes only. The real flowers look a bit different from them. However, you can contact our customer care support for any delivery issue.

 

7. What if my order does not get delivered?

You need to contact us via email or phone number so will with courier service what happened with delivery and let you know ASAP.

 

8. Can I send card message with my order?

Yes, on checkout page you can add a personalized message to be sent with your order. Your message will be printed exactly as per you written.

 

9. What happens if I need to cancel my order? Will I be charged?

You need to contact us via email or phone number for cancellation of your order. We can't cancel an order or issue a refund for items that is on board with the courier.If you cancel the order in less than 12hours from the delivery date, at least $15 will be charged as cancellation & administration fee.It will be deducted from your order total and remaining amount will be refunded back to your account.

We will be able to offer full refund if we receive the cancellation request within 24hours before the delivery date. The refund amount will be credited to your account within 3-4 business days after deducting the cancellation and administration fee (if any). You can check our refund and return policy here.

 

Event-related Questions -

1. How do I book a consultation or contact you for my wedding?

You can contact us via email: hello@aarvisflowers.com.au or Phone: 1300 60 20 11 to tell your wedding flowers requirements and plan your big day without any glitch.

 

2. Do you offer wedding packages?

Yes, we do. Contact our customer care support and know about them in detail.

If you have any more question relegated to products, order, delivery please free to contact us via email: hello@aarvisflowers.com.au or Phone: 1300 60 20 11, our team will reach you as soon as possible within business days.

 

 

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